Help
Support.
One address reaches the person who builds the app. Tell us what happened, what phone you are on and what you expected instead.
We answer in the order things arrive, usually within a few days. Account and data requests are answered first.
How do I delete my account and everything in it?
In the app: Settings › Account › Delete account, then confirm. It removes your account and everything in it — food, water, fasts, weigh-ins, workouts, sleep, photos, plans, partners and settings — and it cannot be undone. If you cannot sign in, write to us from the email on the account and we will do it for you. The full detail is on the delete your data page.
How do I get a copy of my information?
Write to askmikeai@gmail.com from the email on your account and ask for an export. We may ask you to confirm you own the account first, and we answer within the time the law where you live requires.
A calorie, macro or portion looks wrong.
Every figure is an estimate, and the ones that come from a photo, a barcode, your voice or the food database can be wrong. Open the entry in the Diary and change or rename it; the next one will be closer. Nothing is written until you confirm the card.
The coach misunderstood what I said.
Say it again in one sentence — food and water in the same breath works, and so does a fast (“starting a 36-hour fast”). You can also type it: the coach has a keyboard mode. If it keeps mishearing one food, send us the phrase and what it logged and we will add it.
How do I stop or change notifications?
In the app: Settings › Morning planner for the daily plan and the evening reflection, Settings › Reminders for weigh days and plan sessions, and Settings › Goals for the eating window. Fasting stage notifications follow the fast you start. For anything else, use your phone’s settings — the app never sends a marketing push.
My ring, scale, tape or watch is not showing up.
Pair it in Settings › Devices and keep the app open while it connects. Apple Health, Oura and Strava connect from the web app. If a device paired before and stopped, remove it and pair it again — then tell us the model if it still fails.
I signed in with Apple or Google and now I cannot get in.
Use the same button you used the first time; an Apple or Google account and an email and password are different accounts. If you have lost access to the email on the account, write to us and tell us what you can still sign in with.
Is any of this medical advice?
No. The app, its coach, plans, targets and readiness scores are general information and fitness motivation, not medical advice. Talk to a physician before you start a diet, a fast or a training program, especially if you are pregnant or nursing or manage a condition. See Terms section 2.
Something crashed, or a screen is stuck.
Tell us the phone, the version you installed (the Play listing or TestFlight shows it), what you did just before it, and a screenshot if you have one. That is usually enough for us to reproduce it.
I think I found a security problem.
Email us with “security” in the subject and enough detail to reproduce it. Please do not test it against another person’s account or data, and give us a reasonable chance to fix it before you tell anyone else.
Before you write
Deleting the app does not delete your account. Use Settings › Account › Delete account, or ask us to.